Have questions about our products?
Fill out the form below and we will contact you back within 1-2 business days. If you'd like an immediate response, please call us at 888-247-7459 between 8am-5pm EST.

FREQUENTLY ASKED QUESTIONS

Questions

How Do I...

Do you offer free shipping?

Yes!  Although we ship worldwide, we offer free shipping anywhere in the continental US and Canada.

What gel colors do you have?

We offer - Blue, Clear, Green, Yellow, Orange, Purple, Pink, And Red.

How do I pay for the order?

It's simple!  Click the button below to get 25% off, then choose your product and gel color.  Fill out the order form and pay with a credit card and you're good to go!

Where can I find pricing?

Click the button that says "Get 25% Off" and submit your name and email.  You'll instantly become a member of our wholesale price club and have access to all our pricing.

Do you offer refunds on faulty product?

In the rare event that some of your Gelpax aren't what you expected, or if they're damaged, we will replace the damaged ones...

Is there a guarantee?

We have a 100% risk free guarantee.  If you get your custom ice packs and they aren't what you were looking for, we will replace them free of charge.

Can you do custom shapes and sizes?

We specialize in creating custom gel pack products for various applications.  Give us a call to discuss your project.  We're happy to sign an NDA.

How long does my order take?

After payment is accepted and your artwork is approved we produce your order within 10 business days. Then we ship via UPS ground which takes 1-6 business days.

Source One International

1195 Gainsborough Rd Unit 2,
London Ontario N6H5L5
Canada

888-247-7459
sales@gelpax.com

Contact Us With Any Questions

888-247-7459
sales@gelpax.com